Legal
Privacy Policy
Last updated:
Wallan Fencing and Timber Supply ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us.
1. Who we are
Wallan Fencing and Timber Supply, 22 Commercial Dr, Wallan VIC 3756, Australia. Phone: 0431 193 102. Email: [email protected]
2. Information we collect
We may collect contact details (name, email, phone, delivery address), quote and order information, communications you send us, and technical data such as IP address and pages visited collected automatically via server logs and analytics tools.
We do not collect sensitive information (as defined by the Privacy Act) unless you voluntarily provide it and we have your consent.
3. How we collect information
We collect information directly from you when you complete a form or contact us, automatically through cookies and server logs, and from third-party services such as Google Analytics and Google Maps.
4. Why we collect and use your information
We use your personal information to respond to enquiries and prepare supply quotes, process and fulfil orders, communicate about your order, improve our website through analytics, and comply with legal obligations.
We will not use your information for direct marketing without your consent, and you may opt out at any time.
5. Disclosure of your information
We may share your information with delivery contractors, IT and platform service providers under confidentiality obligations, Google (anonymised analytics and map embeds), and legal authorities where required by law.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Overseas disclosure
Some of our service providers (including cloud hosting and analytics platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the APPs.
7. Cookies
Our website uses cookies to improve your browsing experience and collect anonymised usage statistics. You can disable cookies in your browser settings; however, some features of the site may not function correctly without them. We do not use cookies to identify you personally without your consent.
8. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website is served over HTTPS. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
9. Access and correction
Under the Privacy Act, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us at [email protected]. We will respond within 30 days.
10. Complaints
If you believe we have breached the APPs, please contact us first so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated. Continued use of our website after any changes constitutes your acceptance of the updated policy.